Samsung great products, but the customer service is terrible. Ordered a new Phone from them and payed for Saturday Delivery. Watched the DPD driver park in the street opposite mine and send a couldn't find address text. So I phoned DPD who told me to phone Samsung. I phoned samsung who hung on me twice. Then when they spoke to me said they couldn't re-arrange delivery as DPD can't find the address (They didn't try) and that the parcel was being returned to them and they would refund my purchase. Now I have no phone and find myself looking for another manafacuter