Samsung 65 inch TV went bad under warranty. Repeated calls to 1-800-SAMSUNG always ending the same. Them - "We have escalated your concern to the next level and you will be receiving a call back within 2 hours." Me - "just connect me to this escalated level right now because they NEVER call back". Them - "that's not possible, they do not receive incoming calls". Me - "what? They never call me and you can't call them and I can't call them?" Weeks later and I'm still waiting for that call back.
6 years ago
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