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Lindsay
I bought a 55"4k curve tv almost 2 years ago on sale for about $1000. It wont turn on anymore no physicall damage. Samsungs tech quoted me a minimum of $800-$1300+ to fix. I called Samsung customer service who said the TV warranty is good for 1 yr, I dont have a receipt, or extended warranty so I can either purchase a new tv, go without a tv, or pay for the repairs which is more than the original sale price. 3 representatives and 1 supervisor later and NOTHING!!! I called Sony they offer the same deal PLUS a one time customer service repair coverage. I used to be brand loyal to Samsung, no more. I'll invest in any other technology before a company who won't stand by the product or customer!
6 years ago
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Samsung has a 1.2 average rating from 4,614 reviews