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Allison B
Day 32 waiting on a tv replacement. Bought a Samsung TV 8 months ago, 3 months ago the display started messing up and they deemed my tv unrepairable on 10/25/18. Since then I have called every week about my replacement and have been told numerous times I should get a new TV in 5-7 business days, or they would call me back within 24-48 hours. It is 11/27/18 and I have yet to still get a new TV or had a Samsung representative call me back regarding my exchange. I have called approx 5-7 times since 10/25 with each time an estimated hour phone call. Their customer service system is absolutely terrible. I will never buy another Samsung TV again!
6 years ago
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Samsung has a 1.2 average rating from 4,614 reviews