I bought an unlocked Note8 phone new from Samsung.com Went overseas - it does not connect to any provider but one. Out of 7 countries - 1 provider was able to make it work. I was overseas for 9 months. Coming back I went to Samsung rep in BestBuy who found that the phone is locked somehow. He created a ticket so I can send it out to service center for some "Software Bionary" install. I called them about it and they asked me to email them Proof Of Purchase (POP). They told me I will receive a call within 48hrs. Three days later I call them to find out, they closed the ticket based on rejection of POP because it does not have IMEI # on it. Long talking on the phone and I find out that E-Commerce dep-t does not put IMEI # on their POP. Well, I was told to send them POP again with written explanation about answer from E-Commerce that they do not put IMEI # on their POP for phones. Three days later again I call and again my ticket is closed based on POP rejected for the very same reason. This time they are telling me that they cannot do anything because the phone number I am calling - Samsung Support - is inbound phone # and department that deals with claims is outbound and there is no way they can connect to each other. I am mad to say the least. Between me and my husband we have 7 devices from Samsung: 2 phones, 3 TVs, 2 tablets. From now on nothing that we will buy in future will be Samsung. Not us, not our extended family. And I am intending to write my complain to Samsung CEO and to shareholders. Shareholders expecially should know that this company is terrible and they are losing their sales rapidly.