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Rocio Martinez
On 07/08/17 I purshased a $320.35 1.75 kw Samsung microwave at Sears Model #ME21H706MQS Manufactured May 2017 and on Thanksgiving day IT STOPED WARMING UP THE FOOD. I called Sears and I was told the Samsung Microwave had one year Manufactuted warranty and I had until 7/8/18 therefore I will need to pay approximately $98 dlls to have a technician come to my house and look at the microwave. I decided to contact Samsung directly and I was told there was nothing they can do that the Manufactured only covered one year the representative provided me with a phone number to contact a Samsung Technician however my area code is 505 and the area code I supposed to call is 303 I was told that was the closest to my area that they will travel to my town. I AM VERY UNSATISFIDE WITH THE POOR QUALITY THE SAMSUNG MICROWAVE HAD TO OFFER I DO NOT RECOMEND ANY SAMSUNG APPLIANCES IT IS UNBELIEVABLE THAT I PAID A LOT OF MONEY FOR THE SAMSUNG MICROWAVE AND ONLY LASTED ONE YEAR AND 4 MONTHS!! MY REVOMENDATION IS TO BUY THE BRANDS THAT FOCUSES ON THE MANUFACTURED OF APPLIENCES LIKE GENERAL ELECTRIC OR WHIRLPOOL. I left a voice mail on the customer satisfaction survey and until today 12/1/18 NO ONE HAS BOTHER to contact me. By the time I pay for the technician to come to the house and then order parts and pay for labor I am better off buying another Microwave but definitely not from Samsung
6 years ago
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Samsung has a 1.2 average rating from 4,614 reviews