Absolutely the worst experience I’ve ever had. Had a 10 month old tv completely stop working. Easy right.. call customer service it’s under warranty.. the most ridiculous three ring circus possible. They first tried to send a service technician to the house. He didn’t bring the right parts.. so than had to wait another week. Then the day he was rescheduled he called in sick. Seriously you have two people for our area, and the other guy is on vacation. Wait another week,called in to work again the day of the reschedule. You have to be kidding me. Absolutely ridiculous, going on 6 weeks-8 weeks with no tv.. no call backs after being promised better communication and a total refund. Still waiting Samsung. My tv isn’t even a year old.. not even close to most max tv life capability. I do not appreciate the runaround , the multiple calls on my end, the no follow ups whatsoever on your end, the wasted time , wasted money, and not to mention the very upset family.. no cartoons, sports ,or shows. Also the unpaid cable bills because I’m still paying my damn cable bill. Thanks for nothing Samsung. You’ve done everything in your power to have a couple very very unhappy customers and you’ve done absolutely nothing to have things go smooth or at least in our favor at all. Never never again will I buy any of your products, I know you don’t care, just one of the billions that buy your garbage.