Purchased a front load washer Jan 2018. Broke August 2018, took 2 weeks to get tech in to repair. Broke again beginning of Oct. Multiple attempts to repair, lots of waiting on tech reports, etc every time. Finally deemed non repairable, and needs replacement under warranty. I've been a total of almost 11 WEEKS without a washer, still no idea what next, called again today, and was told latest tech report indicated it was FIXED. Erm. No. I have the ticket memorized and catch myself humming the Samsung on hold music. Customer service is useless, never call back when promised, I needed to push push push to get anything at all done. Inefficient and impersonal. And I still have no washer and no idea when I might be getting one. Just dont buy Samsung appliances and save yourself a huge headache.