I ordered a TV on cyber Monday, great price and part of the incentive was 2-day shipping. After I placed the order, I received an email confirmation that stated it was on back order. That was news to me as it did not state it was out of stock when I placed the order. A few days later I followed up with a call and was told it should ship the following week. That never happened. So a few more days after that I followed up with several calls all stating very general information that they are backed up and it should ship soon, and the issue has been escalated and I should receive an email. None of that happened. It's been over 5 weeks and still no one can tell me when it's supposed to ship. They all have robotic responses. No flexibility whatsoever, including exchanging for a comparable item that is in stock. I thought it would be more beneficial ordering the product directly from the manufacturer, nope. NEVER again will I order from them.