I ordered a Samsung odyssey + headset November 25th. I was told the headset would ship 12/16/2018 and arrive before 12/24/18. I called multiple times to ensure it would still arrive before Christmas for i am leaving town Christmas Eve and the gift is for my nephew. On 12/19/2018 I was assured it would be before Christmas and the tracking number might just be delayed. I get a tracking number today and it says it will be delivered 12/26. After Christmas. I called customer service. They said it was not their fault I selected standard shipping and I should have expected delays around Christmas. Infact I did expect delays and made multiple calls to ensure it was on schedule. I would have gladly paid extra to ensure deIivery. They actually told me to call FedEx and complain to them, like it was their fault I didn't get shipped until 12/21/18. Extremely unprofessional. Because of the false promises I was upset, and asked if I could receive $10 promotional credit to spend back at Samsung. I was told it was not Samsung's fault and I should call FedEx again. How is it not Samsungs fault for promising me a delivery time and not following through? After multiple attempts to talk to a higher up she said there is nothing they will do. I was just asking for a little compensation for how upset this made me and was wanting to spend more money at Samsung. They told me they will not offer any compensation. After further attempts I was told to send and email and hope to receive a reply back from someone higher up. After expression that was horrible customer service, she "opened up a request" After this experience I may never make a purchase from Samsung again! I referred someone to buy a $450 monitor from the website just last week. That will most likely be the last time I recommend someone to Samsung products/website. I hope to receive some sort of reply, to acknowledge you care about your customers! I have been loyal since my Galaxy s3. Thank you for your time.