Its christmas time. I have a husband that was hit by a bus ( seriously) 5 years ago and will forever be in pain, I have fm and chronic fatigue, ive 3 special needs kids, and I purchased a $1000 dollar samsung washing machine at the end of april. This was our very first new dishwasher in the 25 yrs we have been married. After 1 week. It quit working. After 3 weeks of no help from samsung, the store we bought it form nicely replaced it. That one worked a moth,. and quit. Tooks us another month to get the technician in, because apparently they only have 1 in my town and Samsung sent the request to the wrong area. It worked for 2 month, and quit in August. We have been through a comedy of issues with samsung since then: They sent the first 2 repair requests to the wrong technicians, again. Then, they " escalated the problem:, with absolutely no results or contact. Then they sent the wrong error code to the actual repair man, who screamed at us over the phone because of it. Had to order a new part. Itr is now December, and still no sign of this supposed repair man. The last call I made to samsung, the response was " well, we need to get a report from the technician before we can do anything". The technician that never comes..its an easy ploy to make sure the warranty we purchased on the dishwasher runs out before they have to repair it. Be very, very careful when buying from samsung. Seems they are more into scamming people then providing quality products