My unfortunate experience started with Best Buy where I purchased a 51" Q8 LED television for appx $2200. Pixels in the screen went bad in under 3 months. I contacted Best Buy (Parker CO) and was told to go pound sand. They were done with me the moment my payment cleared. I contacted Samsung and after about 2 hours on the phone doing everything but dancing naked in front of the television to see if we could magically get those pixels to heal themselves, they finally agreed I needed a technician (both they and I know I am entitled under the warranty to have it replaced . and now we both know they're not going to do that). anyway, the 'service' tech called yesterday - is willing to schedule an onsite visit in a couple of months to 'look at the problem'. However, i have to commit to being available all day as even months in advance they will not confirm a time. Bottom line - samsung has notified me that if i try to enforce the terms of the warranty - they are going to make it as difficult, problematic, inconvenient and as painful as possible. They won - i'm keeping a defective, unrepairable >$2,000 television that neither Samsung or Best Buy will honor the warranty on. My advice - don't purchase your expensive items from best buy and where ever you purchase - don't purchase a samsung ---- if you get that 1 in xxx that's defective - you'd better be happy with defective because you're stuck with it. Seriously --- >$2,000 less than 3 months till failure and neither best buy nor samsung willing to help correct the problem. Buy samsung if you want - but know that as soon as your payment clears ----- you're on your own