We had a Samsung microwave they told us they would pay for it because it exploded and burnt our countertops to pieces. We have a record a conversation saying to go ahead and get an estimate and then send the estimate in and they would pay for it. Then a month later they're telling us that it was our fault that there microwave exploded messing up our countertops they said physical damage to be exact and now they're wanting us to pay for the visit where someone came to check it out and they're wanting us to pay for our countertops. After they already told us that they would and then it was the microwaves fault. I will never buy another Samsung product again this company is a complete sham and it does not want to take responsibility now we have to take our claim to small claims court and sue them. Don't trust Samsung