I do not think Samsung deserve one start. It actually deserves MINUS 5 start. I have the worst customer service experience of my life dealing with Samsung. I bought two phones one was Galaxy Note Edge and the Galaxy Note 4, costing me almost 17 hundred dollars. Both of the phones after 7 months start shutting off by themselves. When I called the customer service they send me to Customer care, the customer care did not solve the issue for me. They ask me to buy a new battery which I did but the phones still not working. I factory reset both phones and it did not help either. The worst part, they wasted 2 days of my life going back and forth to their shop with no help. I will do my best to inform all people I know not to think about buying a Samsung phone ever.