I wanted to return my Samsung galaxy tab A 10.5, 4G to Samsung, I called Samsung to arrange it and I was told that their logistic team will generate return label for me and I will get that by email in 24 hours. I called Samsung for 4 days in a row and I had same answer that logistic team will generate it and I will get an email. I had to tell the guy that I am sorry to say but your logistic team is rubbish as from four days I am waiting for a return label but it’s still not generated. Finally after discussion this guy told me he will arrange a collection of my return from my home by DPD. I agreed with this. Before collection happened I called Samsung again and confirmed how to give tablet back as I don’t have any other packaging except Samsung box and I was told that’s fine and I can just tape the box and DPD will have return label. I did what I was told by Samsung advisor. In the evening I tried tracking my parcel on DPD website and the reference number which was given to me by DPD was wrong so I couldn’t track it and my tablet got lost by DPD. I straight away called DPD and then straight away informed Samsung and I was told by Samsung that I will receive call back before 10 pm at that night and then after I called them 3-4 times in two different days to chase what’s going on with my tablet or my money but they are just giving me false promises that someone will call you in 24 hours but so far I haven’t received any call yet. I also sent complaint email to Samsung webpage as well but no acknowledgment of that email too. So my money is gone as no one wants to give a clear and honest answer from Samsung. No one cares at Samsung about customer once their sales is done and they made their money. So BEWARE before buying if you are thinking about after sales service. WASTE OF TIME & MONEY