Ordered 4 kitchen appliances on 12/8/2018. Stove and damaged refrigerator delivered on 12/14. Door needs to be fixed. Microwave and defective dishwasher ( that installers took) delivered on 1/16/2019. Called and complained and was told my compensation would be a new dishwasher and they would fix refrigerator door for me. It is now over 6 weeks since they were ordered- received 2 damaged appliances out of 4, will have to take off 4 days of work before this is over. Still staring at the hole in the kitchen cabinets where the dishwasher should be. And the only compensation is to replace or fix their own problems????The customer service was horrible. I will never buy another Samsung product. Was told also my compensation was her apology. Obviously, Samsung does not know the definition of compensation. Would definitely not recommend this company.
6 years ago
Samsung has a
1.2
average rating
from
4,614
reviews