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M Halley
DO NOT BUY A SAMSUNG galaxy watch. Customer service atrocious. No help other than a REPAIR offered for a watch which is 30 days old. Bought as a Christmas present and now will not connect to bluetooth which means no calls can be made or received on watch. Which again I was given wrong advice from Samsung shop when purchasing. I advised the female that I wanted the watch to be able to be used by my grandson whilst out alone and leave his phone inside. However that is impossible to do now. I had taken the watch to Glasgow to be paired with phone and contacts etc were transferred to watch but the watch itself will not connect to bluetooth therefore left with a £280 ornament on bedside table. Also phoned and used a web chat at Samsung support who are supposedly Samsung Experts what a joke. 4 and a half hours later and all they can suggest is a repair on a 30 day old watch. I then checked reviews which I wish I had done before purchase to find that atleast 2937 people had problems with this watch and yet Samsung are trying to say it is an acceptable product and fit for purpose. I beg to differ. Maybe Samsung think it's acceptable to have a product that only lasts 30 days but I personally DO NOT. I was given advice by Daryl G, Lizzie M, Anar and Michael today but only advice was it had to be repaired. I then said I wanted it logged as an official complaint and was given this ref number 2124577791. Why I dont know as no person from Samsung expert or otherwise is EVER going to do anything about my complaint. Biggest joke ever and one of the dearest unusable presents my grandson has ever been given.
6 years ago
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