We have a fridge freezer that is 4 years old. Majority of this product is made from plastic. The shelves are glass edged with plastic and it started to deteriorate and discolour. Now we have the edging of the shelves cracking so the shelves integrity is undermined. We spoke to Samsung numerous times and each phone call was responded with GDPR and clarifying that all calls are recorded and monitored. Unfortunately, the person rattling this off from a script did not have a good command of English, so we had ask her to repeat what she was saying. Now this happened every time we called on the same day. We than said that we are returning the call and we really don’t want to go through GDPR and Recorded calls. So her response was that she cannot continue with the call and put the phone down. Bearing in mind we were returning the call. From than on, we refused to take their calls and only communicated by emails. The worse company for after sales service and all there products