I bought a j3.6..cell phone..then after 2 yrs upgraded..my upgrade was stolen..i went to verizon to reconnect my old 1..they did a reset before asking me so i could get my info..password etc..then i had to reset password..thus locking my phone..its been locked for 3 weeks now..no help nust run around from samsung and verizon..then they said if i could prove it was mine for 100.00 send it to texas to unlock..they said google has it locked..i say its a scam..i have hired a lawyer..its fraud..i have to pay half the cost of a new phone to unlock their mistake..or buy a new phone..i will sue..and never by samsung again..or use verizon either..this is a scam.