Have been with samsung for over a decade. They recently had an update which causes the phone (Galaxy J6 ) to restart continually. Sent it in for repairs as their troubleshooting guide on the net did not work. Once they had my phone they tried to charge me £129 for repairs before they would fix the software update. My phone is not broken, it was their update that caused the issue. Customer service was great however the company as a whole are awful & only after profit not loyalty. Will never be purchasing Samsung again will be using their competitors from now on.