Am so annoyed with myself that I did not read reviews about Samsung as a company BEFORE purchasing their ‘not cheap’ washer and tumble dryer! After only six months dryer has stopped drying as there is no heat. Engineer came out within a week... and that was when the FUN began!! I am currently ‘waiting for parts to arrive’, and am on my fourth ‘delivery date’ already! Engineer has told me the dryer needs completely rebuilding, so I am bemused as to why Samsung WILL NOT just replace it (surely cheaper for them?) Very long story but after lots of phone calls, never being called back when promised, forth date of delivery given, not to mention visits to the launderette and hours on the phone I am getting nowhere!! Stalemate is: Samsung WILL NOT replace faulty product as ‘engineer has told them it is repairable’, engineers are not able to tell Samsung to replace machine as they have to try and fix first once parts arrive, supplier (AO.COM - who have been brilliant!) cannot help as Samsung will not authorise them to replace my machine because it is repairable, and I have to patiently wait AGAIN for another TWO DAYS AT LEAST to see if my parts arrive, and if they do arrive (won’t hold my breath!) however much longer it will take before the engineer can actually come and fix machine (oh and what if they finally replace part only to find that has not fixed machine!) The only question I have asked numerous times of Samsung is: how long can you reasonably expect people to wait for their machines to be fixed? And they just do not seem to have an answer!! So, the dryer will be going outside on Wednesday, I will be £600 worse off plus have to buy new dryer, and I WILL NEVER BUY ANYTHING FROM SAMSUNG AGAIN!! Disgusting, lying thief’s me thinks 🤬