Certainly the worst customer experience. 800 pounds mobile handset that is within guarantee , had 3 attempts for repair and still customer services are refusing to replace it and asking to send it for the fourth time for repair. Disgusting. All competitors are offering a much better value and service.
Emailed UK.president@samsung.com
Same attitude from customer (senior) representative. I have no time to take them to the ombudsemen.
6 years ago
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