Bought a brand new tv. The first week we noticed the sound was cutting out. Called Samsung and they blamed it on our dish. Ok. Reset the dish box. Still happened. Called Samsung and they said it was our hdmi cable this time. Ok. Got a new one. Still happens. Called Samsung. They said they would have someone call in 1-2 days to schedule an appt. ok. A week goes by no call. I call Samsung and the request never got sent? So now it has been 3 months and I am out of the return policy on the tv and Samsung doesn’t want to do anything to help me besides make tickets that never get resolved. This is the most rediculous thing I’ve had to deal with. Shame on Samsung. I shouldn’t have to go through this to end up with a reman tv when I paid for a new tv. @Samsung