Bought the New Galaxy Watch from Best Buy while on sale shortly after release date. Began having issues with the bluetooth connectivity, called and was walked through how to reboot watch. Worked for about a week, then began to auto pause during my morning run, would back out and start over only to have it continue to pause itself during my run. Called the 800#, spoke with a gentleman who was very kind and explained I would need to send the original packaging, receipt and everything it originally came with. I did as asked, sent it in and upon return 2wks later, it arrived with only the watch face, no band, no box, no receipt, no charger. Called again and the lady I spoke to informed me that I wasn't supposed to send anything in with it, that it all gets thrown away upon arrival to the repair center. She apologized and said she would send me a band and charger immediately, 2wks later I received a band and still have not ever received a charger, I had to go purchase one and a band since mine took so long to arrive. It began to act the same again, loosing connectivity, auto pausing during workouts yet when I wasn't running it would act like it was picking up steps I wasn't even taking. Again it was returned for repair and again returned to me not functioning properly. I made the call again to have it replaced or refunded, I was told that they had begun the process and I would be contacted in 72hrs with an offer. One week later and 3 phone calls, I was contacted by a very rude man who stated that their departments do not communicate so he has no way of retrieving my receipt from their records...WHAT? Your telling me that one of the largest electronics creators can not communicate between departments by computer, phone, email, anything??? After I explained the only other type of documentation I had would be my credit card statement, he asked that I email that to him and he would get back with me within 72hrs. After the time frame expired and I had not heard back, I called only to be told that I would have to wait for them to contact me. I called again to have a new person explain that they could not take my credit card statement, that I would have to begin the process again. I'm currently on my 4th time beginning the process again, I've spoke with several different managers who all email me once, never to be heard from again. I've been told this process is being expedited only to have them tell me I will need to start again. I still have a watch that doesn't work and a serious headache from all the hassle. As I'm typing this out, i am currently on hold (57:19 minutes). I have several Samsung products in my home but i can promise this will be my last!!!