Bought a Samsung tv in July 2018 we were busy renovating our house so we thought to our cost it would be safer to keep it sealed rather than open the box take the tv out fix the legs on and connect the sky box to try then put it back in the box until the house was renovated you can never get the tv back in the box the same way so we finished renovating on Friday 11 may 2019 so we took the tv out the box and turned the tv on only to find black marks with lines running down we contacted Samsung and Retracare the extended warranty people and rgb direct who we bought the tv from and none of them want to know anything about it so we are left with a tv that can’t even be set up never mind watching an engineer can check how long a tv has been used and ours hasn’t even been on but Samsung or the ours are not interested so we are left with a tv we cannot use