This review is about the product but more importantly, the support received after the sale. We bought a 32 inch TV for our den during the Black Friday sales in 2018. Being away for the holidays etc we didn't set this TV up until after Christmas. Early January 2019 we noticed that the TV had an intermittent problem where it would not turn back on unless we unplugged it and plugged it back in. Called Samsung support. They went through the whole process to make sure the TV had the latest software etc. We were told if it happened again, to call back in and they gave us a ticket number. A few days later it happened again so I called back in. This time I was told that they were going to need to schedule a service tech to come to our house. Later that day, they called me back and said their was no tech in the area and that I would need to send the TV to them. Of course, I no longer had the box so I had to go buy a box and use their label to send it back to them. I did so and it came back a few days later supposedly repaired. When I opened the shipping box (theirs) the screen was broken ! After several calls Samsung agreed to send a service rep from over 50 miles away to fix the screen. About 2 weeks later he showed up and fixed the screen. I plugged in the TV and within a day it had the same problem they said they fixed when it was sent away the first time. Called back in to support. Of course everytime you call in you get somebody who is hard to understand and you spend at least an hour explaining everything again. At this time, they said, after a couple calls they would authorize an exchange for a new TV. Weeks went by before I called in again because they never sent me an authorization or shipping label like promised for the old TV. I finally got them to send the label and sent the TV in for exchange. 2 to 3 weeks later they send me a refurbished TV which had the exact same power problem, So, I call them yet again. Finally get to the refund and exchange department and they want to send me another replacement ! That is when I said you guys promised to send me a new TV and you sent me this refurbished one. She looked and did see in the noted what I was promised. She went searching for a new TV and there were none of that model left anywhere. So, now she says Samsung will authorize a buyback for me for $265.00. I thought that was fair so I accepted. Again, it took a week to get the shipping label sent to me. Sent in the TV and waited. Two and a half weeks later a refund shows up in my checking account (I gave them that info) for $242.00, $23.00 less than the amount we settled on. Back on the phone to support. They took my call and transferred it to the exchange and warranty department. After being on hold for 10 minutes, the call just died. Not the first time that has happened either, one time I was on hold for 45 minutes trying to contact that same department and the call just died. They will not give you a direct number to call them so you always have to go through the support team and get transferred. I believe I am now officially giving up. I would love to know the reason I was shorted $23.00 but I have already spent countless hours on the phone over this already. Thankfully, I am retired and have time to deal with these runarounds. I will never buy another Samsung product.