I think he worst customer support in the world comes from Samsung. We were having trouble with the remote and called the number they have. We had to schedule the service twice, because the first person we reached apparently failed to notice that there were no open appointments for the day we scheduled. The second time the person never showed, and we were notified that someone tried to call us and we never responded. This was a complete lie, and my wife told them that we through the TV in the trash, which in my opinion where the whole company needs to be - because their service is trash. They are totally messed up, and be advised that you will have to stay on the phone for at least an hour when you attempt to schedule anything!