I have been a Samsung user for 10+ years and I have ALWAYS spoke highly of their products but I have to warn customers that, although their products are decent, the customer service department is TERRIBLE!!! I have had issues with a Samsung Watch and it all started once I sent it in for repair. It was damaged in transit so more was replaced than expected. It took over 3 weeks to sort out the issue and for me to finally get the watch back. It then had sim card issues so I was sent all over the place being told these stores can fix my issue, by the way if Samsung says IBreakUFix or Best Buy can fix something on your watch do not believe them. Then after escalating multiple times, and having to repeat myself constantly because over half of the representatives I spoke with DID NOT notate my account and the issues we spoke about, I was promised reimbursement for my product. I have sent in my watch over 3 weeks ago and have yet to see a check for my reimbursement. Nothing is on my account, so they say, explaining why and I have been promised 2 times, and counting, that I should receive an email and check within 7 business days. I am very frustrated beyond belief with their poor organization and customer service. Even though I love their products, they are not worth the stress and frustration if something goes wrong with my product. I do not recommend and will not ever recommend their products to anyone.