1 beacuse 0 is not allowed. First of all, why they eve offer a survey at the end of the call if they NEVER connect you with the survey. I am trying to get a replacement accessory and they are the worst customer service ever. Fist I send them the email with the proof or purchase. After a week I called them back and they said that they did not receive it. Then, I messaged the receipt to a customer thru messages and I called 4 days later to verify, they told me that my replacement was gonna be received soon. I called again 4 days after that and they said that my ticket was cancelled because they don't have a proof of purchase, samsung, really???? They kept me in hold for hours to be transferred to case management, instead of offering you to be called back or something. Worst customer service EVER