I bought a tv at Walmart and it was missing the remote and legs. I called customer service was told take a pic of receipt. I informed Walmart manually entered Samsung tv in description it would not scan she said take a pic of the back of tv with model and SN which I did. Was called several days later and told couldn’t help me because the info wasn’t on the receipt why wasn’t I told this from day 1 why was I told to take a pic of backs that would be ok and send receipt which I did. Now I’m screwed can’t return it’s over 7 days and Samsung screwed me by being uneducated and lying. BEWARE THEIR CUSTOMER SERVICE SUCKS AND THEY WILL LIE TO GET OUT OF HELPING. now I have a smart tv I paid for I can use has no legs and remote is missing. THANKS SAMSUNG AND WAL MART