I am not at all happy Samsung appliance sales service follow through. I purchased a Samsung refrigerator from HD. No one made it clear HD was the go-between and I was really purchasing from Samsung. The delivery guys told me to email HD with photographic evidence of damages on the unit the day I received it. They then told me I could request a rebate or new unit once I did so. They told me if I signed for delivery there would be no problem with this. That was a lie. They also were completely unclear...as I later found out...I needed to contact the Samsung department within Home Depot...who clearly doesn't give a damn about customer service or Samsung's reputation. I emailed HD within 24 hours of receiving my refrigerator with photographic evidence...as would be time/date stamped, as I was told to do by the delivery guys...citing damage to interior ice chute and door handles, as well as the right side of the unit. It was such a hassle to get in my house I requested a credit rather than deal with more possible damaged units or damage to my floors and walls again. After being ignored regarding the email (no you sent to the wrong dept or feedback of anykind), I tried calling. I was tossed back and forth between Samsung themselves and HD...each blaming the other and saying the other was responsible. I have been dealing with the Samsung department of HD...which someone finally directed me two two weeks and dozens of phone calls after initial delivery. I have called repeatedly while being told to wait for verification of delivery...which took over a month to procure. This is not at all profressional. As I began to expect, I was told I'm not going to get any rebate and to go away. I used to always purchase Samsung cell phones to this point as well and that ends today after this horrible, unsatisfactory experience and dishonest practices on Samsung's end.