THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! Abolsutely shocking! Worst experience I have ever faced with a company ! DO NOT USE THEIR THIRD PARTY MARTIN DAWES FOR ANY REPAIRS !! GO LOCALLY AND PAY !! I had my samsung s8 for 8 months and it developed a slow charging fault. I rang samsung and they told me to send the device in via UPS which I was very sketchy about to begin with, as a ex delivery man I know every parcel gets thrown around thats the nature of the job. I recieved the phone back 3 days later and the phone did charge better but not like it used to. To my surpirse every phone call I made no one could even hear what I was saying and the call would drop after 30 seconds. I very rarely had reception. I couldn't even get a 4g connection making the phone useless. I had to purchase a separte cheap nokia phone to make phone calls with. I rang samsung and advised them the day after, the phone was not fit for purpose and not as described. They advised me to try a new sim card which I did and it was exactly the same, but both sim cards worked in the nokia. I sent the phone back yet again to Martin Dawes. Three days later I recieved a phone call from ' Leanne' an engineer from martin dawes who was incredibley rude and started the call by telling me 'I had sent a phone that had a crack down the back and it couldnt be fixed under warrenty ! This is aboslute nonsense as the phone had been sat on the side unuseable in a cover case and sent in the exact same condition I sent it in previously. Long story short Martin Dawes and samsumg do not want to know at all and are happy to send me back a faulty phone on two occasions, each time in a worse state than it was previously ! They quoted me £307.00 to repair the device they never fixed in the first place. Like I would ever let them touch the phone again, esspecially for 300 quid !!! They kept hold of my phone for an extra week and said they were unable to fix it due to the back glass, but have managed to do all the relevant tests and know exactly what the fault is. I finished off with a totally unworking phone, a contract that I now have to buy out early to get a new working smart phone and the worst experience I have ever gone through with a company in my life . They have rude staff and they do not call you back and are unwilling to help. Do not use this company ! In my eyes they are crooks ! If i can go back in time, I would have got the slow charging fault fixed locally and paid the fee. How they are operating in completly wrong . They have straight up destroyed my phone and I am left having to either buy out my contract or purchase another phone for 300. It's just criminal !!!