Login
Start Free Trial Are you a business? Click Here
H Doan
I just spoke with a customer support associate regarding my Samsung top load washer...aka "Lemon." I purchased this washer in 11/13. new, along with the dryer. Within the first 2.5 years the washer became unusable, as the inside tub would shake violently, and not finish the cycle. I was alerted to a Samsung recall, which involved tub issues, including "potentially exploding washers." Samsung sent a Repair Tech to service my washer, which seemed to take care of the problem. Fast forward to the past two weeks...and the same exact tub issues have reappeared. Regardless of load size or spin setting, the inside tub shakes violently when beginning the spin cycle, and I cannot complete the cycle. I have followed all of the instructions provided by Samsung, and I have repeatedly re-arranged the items being washed in order to balance the load. This does not resolve the problem. I have been informed nothing can be done, as the manufacturer warranty has expired, regardless of the fact there was a product recall, and the same recall is in effect now. Samsung will gladly schedule service for my washer, as long as I know they will not offer any form of compensation. I understand warranties, but I also expect a Samsung washing machine to last more than 5-6 years, especially when they have a recall in effect for potentially "exploding washers." I have purchased my last Samsung product of any kind. Buyer beware is evidently very true. Model #WA456DRHDSU/AA
5 years ago
Read Samsung Reviews
Samsung has a 1.2 average rating from 4,609 reviews