I have been a samsung user since day 1. i have never used apple or any other comperitors phone.. it was my first time pre ordering my Note 10 plus from Samsung website.. it was supposed to start shipping on 21 August 2019, Well i agree and understand the line of orders and would definately expect delays.. soo my phone wasnt shipped until August 27 2019.. furthermore as per the promotion i was supposed to recieve Galaxy buds for free.. well apparently.. buds arrived the same day when it was shipped (August 27 2019) From a samsung warehouse in Ontario Canada and My phone was shipped from Vancouver Canada (isnt it crazy?) i called the support probably 10 times. before my shipping date they advised and made false claims that i will have my phone by first August 23 2019 (launch date of Note 10 Plus) on August 23 2019 someone feom thwir support team advised that it will be shipped today and arrive by August 26 2019( which clearly didnt happen as my phone was actually shipped on Aug 27) and now m still waiting for my phone to arrive on August 30 2019 with an insult to the injury being that buds got delievered seperately, its worse.. i would probably suggest people dont preorder as Samsung cannot handle their shipping in other nations that properly, i bet thats the possible reason Apple inc. share prices are way more than Samsung sooo much upset with Samsung for the first time in my life.