If I could give Samsung zero stars I certainly would. I purchased a dryer from Homedepot not even a year ago & have had two service techs come to my house so far to take apart my entire dryer & not be able to fix the metal rattling loud sound it has been making for the past6 months. I called last Wednesday 8/21 to be told that someone from the escalation department is going to call me 24-48 hours and no one has called me to this day 8/28. I then called Friday 8/23 to see what is going on & the customer service rep said someone will call they will try to expedite my ticket number. No one called to say the least. Saturday 8/24 I called again to speak with a representative to said that escalation dep will call me 3-5, I said that’s ridiculous bc that’s not what I was told the past two times calling in the same week, I was told 24-48 hour so all a sudden they are changing their policy or bullshitting me. Then a supervisor gets in the phone per my request and gives me two options: one of which is to get the same unit from their warehouse 7-21 days & only have a 90 day warranty which was unacceptable to me given the problems we’ve encountered with our current dryer. The other option given was to give me a full refund/check in the amount that we paid originally at Home Depot that would arrive to us in the mail 7-14 days. The supervisor then provided me her email to best reach her bc she said she didn’t have a direct number to get in touch w her. She said to email her the Home Depot receipt & invoice information and I did. I still have yet to hear back from her. Therefore I called again on Monday 8/26 to be told by a different customer service rep that someone would call that day, of course no one called. As I expected would happen. I then called again this Tuesday 8/27 to have a Customer service rep and supervisor tell me that they will switch my dryer out however they will go by my current dryers warranty (which is up on sept 11th) absolutely ridiculous. Samsung does not stand by their products and I am extremely disappointed by their customer service, as well as how I have be treated and lied to by all these incompetent and careless workers. It’s pathetic that I’ve been calling for over a week now & still no one has returned my calls to begin my refund process & come to a resolution with this issue. I will never ever by a Samsung product again. Which is sad to say because we are loyal customers and have a lot of their electronics and appliances throughout our house. I do not recommend Samsung to anyone now & everyone I speak to I express my ongoing issues with their customer service and products that don’t last.