Defective product sent, 2 months later has yet to send us a new one! Literally the worst customer service I have ever encountered. We bought a brand new FRAME TV from the website for $2100. The remote control was broken out the box. We have now emailed, chatted and contacted them 5 x to get a remote control sent to us. They promised it would happen 1 month ago. I texted 2 weeks ago and they ensured it would come, but nothing. They seem to have no customer service at all! I find it outrageous such a big company can have such bad customer service and there is no consequence! I will never, ever buy any samsung product again given this customer service. Beware!