I have spent thousands of pounds on Samsung Products over the years and they have made me jump through hoops for nothing! I recently purchased a Galaxy S10+ for my husband, a Galaxy S10 for me and a Tab S5e LTE (not all together, but at different times and from different vendors). All was well, until I discovered that the 'fast charging' plug that came with the TabS5e wasn't working. I tried the chargers taht had come with the phones and it was fine, I tried the cable and that worked too, so I narrowed it down to the plug. I got on to live chat on the website (I was haing difficulty getting through on the phone), and the guy on the other line had me jumping through hoops for A . . . PLUG!!!!??? However, I kept my cool and supplied all the relevant information, and after getting me to check settings on the tablet and doing what I had already done, checking leads, other cables and trying the plug with the phones, he agreed that it was the plug. Even though I had supplied the Model No., IMEI number, serial number, date of purchase, purchase price. He told me to send same to Samsung Customer Service with a refernece number he gave me and proof of purchase. I did all that was asked of me and this is the email I received from them: "Dear Ms.Paul,   Thank you for your email. Your customer reference number is 2125633410.   This is to acknowledge that we have received your email with Proof of Purchase. However, we do believe that this is invalid for the reason that it is not a Valid VAT invoice.   Please resend a clear scanned copy of Proof of Purchase with Model Code, Place of Purchase, Date of Purchase, Store Logo and send it in one of the following formats (.JPG; .JPE; .JPEG; .JFIF; .BPM; .DIB; .GIF; .TIF; .TIFF; .PNG; .PDF) or as a print-screen of the original copy if the order was made online.  You may obtain a copy or request your retailer/seller to directly send the receipt to uk.parts@Samsung.com. They just need to put your reference number as email subject so we can Associate it to the right account.   If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and we will be more than happy to help.    Kind regards,   Cherry O. Customer Service Representative" Additional support??? Who was Cherry kidding?? What support? I pointed out that I hadn't seen anything in their warranty 'blurb' that said you had to purchase from a VAT registered vendor and that my vendor wasn't VAT registered! And WHY do they need to see the company logo? People, do what I am going to do in future . . . buy Huawei and don't give Samsung the time of day!