I bought a TV a year and a half a ago. I I mounted it on my wall and bought the correct surge protector. A year after I bought it the screen blacked out. The service department was terrible. They have a way of making you feel like you did something wrong the entire time they are talking to you. They are very disorganized and called me several times for the same appointment. The did finally fix my TV after several calls and a repair guy I could not understand. Three months later my tv picture starts shaking. I had to do the entire process again only they tell me it is somehow my fault. My tv has been mounted on my wall and not touched this entire time. I know I did nothing to cause this. They have insisted that I must have broken it and that I have to pay to fix it. This has been some of the worst customer service i have ever experienced. I do not usually stand up for myself this strongly but this has been ridiculous. I have almost all Samsung appliances, a cell phone, and multiple televisions. These items will not be replaced with Samsung products in the future. I hope this repair was worth the thousands of dollars I would have spent on products in the future.