Our washing machine had an awful smell from the second year even though we wiped it down after each use. We are two retired people so definitely not overused. After six years there was smoke coming out. We called the repairman and was told it would cost around $1000. to repair. We dismantled it and it was disgusting underneath. We had never seen anything so revolting as what was under the drum inside. I have been sending emails and chatting back and forth to find out what caused this. They refused to answer and keep saying ship it back. This would cost more than it is worth plus we dismantled it. The service is terrible and the machine did not stand up. To make matters worse they changed the stacking unit so had to buy a dryer as well even though there wasn’t anything wrong with the one we had. Very disappointing and trying to answers is impossible.