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Jen McCumber
if I could give a 0 star review, I would. Horrible customer service. I have a dryer I opened a ticket on 2 weeks ago, their availability to come out is horrible. I made arrangements to have someone at my house today for the repair due to having to work. They said they would call by 10am with my 2 hr window. No one called, I have called several times only to find out the technician cancelled my appt due to thinking the parts wouldn't be available. No one called me, no one emailed me... nothing. Now they're talking about an exchange but it would be 3-5 business days before someone contacted me to even discuss what that will cost, etc. I am on the phone for over 45 mins now asking for a supervisor yet no luck. I work a lot, scheduled and paid someone to be at my home and now have zero resolution. and still on hold. Horrible customer service. I am in sales and would highly recommend never purchasing a Samsung product if I was you. Never have I had such a horrible experience.
5 years ago
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Samsung has a 1.2 average rating from 4,609 reviews