We bought our Flex Wash washer back in 2017. There were problems straight away. The technician did not connect the system properly and water leaked on the walls. Once that was resolved and we tried to wash a load we found that the bottom or main washer would not start. They replaced the washer...two months later. We are now having an issue with the washer not even coming on. We put in a ticket in the beginning of August 2019 and it is now the end of September and no one has called to set up arrangements to fix this. We can't get in touch with anyone either. The washer is still under warranty. I will stick to buying phones from Samsung and that's it. I won't ever buy a major appliance from this company...no matter how good it looks.