Our home cinema system broke within warranty. Unable to replace it they tried give me a part refund - this I explained is illegal under Sales of Goods Act in UK. They then agreed full refund. When no refund came I called to find Head Office had refused it because the speakers hadn't been returned (I had previously asked if they wanted them and they had said no). They arranged collection but went to the wrong address. I chased again and they said that I needed for a third time to register the refund payment. This has been a truly dreadful experience and our Samsung household will not be buying TVs, DVD players etc from them again and I'll be telling my friends and family this story. Incredibly poor service.