I had the Samsung Note 10+ less than 12 hours (8 of them I was asleep). The dropped the phone - my fault- the back panel shattered. The fact that a device people take literally everywhere is made entirely of glass and is so delicate - Samsung's fault. I dropped my 8+ multiple times, as most people do, and it never shattered. Samsung has so little confidence in their product that they offer no other resolution than to pay my high insurance deductible and get a refurbished phone that someone else broke. A $600+ device should be more durable. I didn't even have it long enough to get the case I ordered.