I have been an avid fan of Samsung for quite a while. I recently upgraded to the note 10 plus and I have wanted to throw it multiple times. I have set my fingerprints soooooo many times but yet they NEVER work. I decided to try the facial recognition since the fingerprint scanner is garbage and it worked for about an hour before it decided to forget what I look like. I am beyond frustrated with the fact I can hardly get my damn phone open! Tried to write a review on Samsung's page but the review page is conveniently unavailable, almost as if they could care less after they get your money. I love new technology but only if it WORKS like it's supposed to!!!