My experience with Samsung products and customer service was always extremely disappointing. Two months ago we purchased a counter depth fridge with the hope of experiencing something different but again the customer service and product is the same as our previous experiences. I can't believe it. I only purchased the fridge because my wife liked the model or else I would have purchased another brand. A drop of sauce fell on the ice chute and it cannot be washed off as this plastic is extremely soft and porous. Customer service suggested I clean the stain with stainless steel cleaner. Really. No help whatsoever. I strongly recommend everyone to do their DD before purchasing any Samsung product.