Called customer service to have my washer and dryer looked at. They set up an appointment for a week out. The day of the appointment no one showed. When I called to inquire they said that they needed a credit card on file in order to book the appointment. I gave them the credit card they booked the appointment. Four days later a gentleman came out to take a look at the washer only and not the dryer! When I called Samsung they were a few days out before they could get somebody else out there to look at the dryer since they didn’t put both the washer in the dryer on the work order. Absolutely horrible customer service!