I purchased a Samsung stovetop at Lowes. It was missing a part (i found out after installing on countertop). I contacted Samsung support a total of five times since August 1, 2019 (it is now 11/4/19) I "chatted" with five different people, have three different ticket numbers but still do not have the part needed. This is the worst company I have ever dealt with when trying to resolve my issue. Not sure if I will ever get my part delivered!! Beyond frustrated in Boston, NY
5 years ago
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