HORRIBLE CUSTOMER SERVICE!!!! BUYER BEWARE!!! I purchased a samsung washer and dryer and a stacking kit. I recieved the stacking kit via UPS damaged. I immediately noticed that the box was being held together by tape and took pictures. I opened the box and noticed most of the pieces were missing so I IMMEDIATELY called samsung to inform them. I was told they were not showing the package had been delivered yet and that when it updated I their system they would call me back. I waited almost a week and no return call. I don't like to pester if someone says they will call me back. I called them back after 5 days with no return call and was then told there was no record of my call and because it was past the 48 hour window that they could fo nothing!! You see, I DID CALL WITHIN MINUTES OF RECIEVING THE PACKAGE and the never returned my call. WORST CUSTOMER SERVICE EVER. I haven't even recieved my washer and dryer yet and already disappointed by my purchase. I will be calling to see if I can get refund before delivery and get a brand that I would hope has better customer service. Heck, I'm even tempted to get rid of my Samsung phone and get an apple at this point I'm so mad with Samsung.