If I could give Samsung no stars I would, but I have to give them 1 star to write this review. Our refrigerators freezer went out over 2 weeks ago. We contacted Samsung and after a several day wait we were given a 12pm-5pm window for a repair tech to come out. At 530pm the tech showed up. It was a DISH repair tech. He checked all the electrical components. He was a excellent tech. He found the problem, it was with the "sealed system" and he wasn't qualified to work it. He contacted Samsung and we were told Samsung would contact us within 24-48 hours. A full 7 days later I called and our ticket was cancelled because they could find anyone to fix our refrigerator. So if Samsung can't fix it they cancel your ticket and hope you go away. I don't know how a company can get away with this behavior. I see that this is not the first time for this type of complaint. Sounds like a class action lawsuit waiting to happen.