I TRIED TO BUY TWO PHONES FROM SAMSUNG. After 3+ hours on the phone, with a "live person" Chat customer srvice representative, going on their website, I was disconnected after being on hold for over 30 min. I got cut off 3x's from the Chat room in the middle of explaining my challenge in TRYING TO BUY TWO PHONES FROM THEM. I have 3 ticket numbers, two website addresses and a link for customer servivce Just when i thought the the customer service couldn't get any worse. I completed an online service trouble shooting response form with screen shots of the trouble I was having PLACING AN ORDER FOR THEIR PRODUCT, only to find out that the "submit" button to send the response had been blocked. No way to transmit the screen shot and trouble shooting message. BUYER BE WARE. I can only imagine what to expect from customer service if you do purchase a product directly from Samsung. Time for a new phone, certainly not a Samsung product.